Yesterday, we take the car in to be fixed on our way to work (planned). Of the two potential repairs, its the more expensive one (of course). For the second day in a row I contact a company regarding a nonworking gift certificate (no response on either day) and the crowning piece of disaster, my phone.
I decide I need minutes on my phone but something is up with the website so I call. Guy doesn't listen well and decides he knows what my problem is and promptly deletes my phone number of 5 years (heart attack begins). I spend the next 60 minutes mostly on hold while he tries to fix it. Then the phone hangs up on me. When I call back, the line is so busy that they won't let you wait to talk to someone. He did fix it online eventually but my phone thinks its a different line. Fortunately the real phone number works its just labelled wrong (no I am not going to call so he can break it again). I finally manage to buy minutes for my phone.
This all occured before my work day had even begun. After work, we get the car back and realize that the little rattle they managed to fix but that they created a bigger rattle that made the car sound like it was trying to tear itself apart. *Sigh*
So I both started and ended my yesterday on a sour note. At least a client brought us fancy chocolate wafers and cookies. Dark chocolate makes everything better.
So far today I have had more luck. Got the company on the phone re the gift certificate and sent the car back to the repair shop so they can fix their oopsy. Our current stance is you broke it, you fix it. They are going to have to talk fast if they want us to pay for a second repair since they had all day yesterday to get it fixed right the first time. They didn't call till 4 yesterday despite having told us the repair would only take half a day. The slowness of their work is starting to get obnoxious but until this repair, they did a good job for a decent price so we have been putting up with the repair times.
Is this week over yet? Blah.
Had a bad day, hoping for a better one
December 23rd, 2009 at 03:26 pm
December 23rd, 2009 at 05:15 pm 1261588557